Virtual Assistant Support

Operations, Admin & Client Support for Busy Business Owners

Whether you need help managing your inbox, staying on top of admin, supporting your clients, or bringing more organisation to your business, I’m here to help lighten the load.

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Organised desk with notebook, pen and accessories

A Little About Me

Hi, I’m Charlotte.

I’m an Operations & Client Support Virtual Assistant with a background in client service and over seven years of experience running my own e-commerce business.

I support busy professionals, founders, and small business owners with the day-to-day tasks that keep a business running smoothly. From inbox and diary management to customer communication and operational support, I help create structure, consistency, and more capacity within busy businesses.

I pride myself on being organised, proactive, and easy to work with, becoming a trusted extension of the businesses I support.

A Proven Commitment to Customer Service

Providing excellent service has always been important to me.

Through running my own e-commerce business for over seven years, I have helped achieve more than 5,000 five-star customer reviews by focusing on communication, reliability, and delivering a consistently positive customer experience.

It’s the same approach I bring to every client I support today.

How I Can Help

Specialist support, tailored to you.

Whether you’re a rehabilitation case manager, an e-commerce seller, or simply someone who needs a reliable hand keeping life running in the background — pick the area that fits and we’ll take it from there.

Medical Admin & Case Manager Support

Specialist admin for rehabilitation case managers — handled with precision and care.

Sourcing professional service providers (physiotherapists, psychologists, occupational therapists, and more)
Drafting and sending referral letters
Forwarding invoices to insurers for payment
Updating case notes and budget sheets
Co-ordinating transport arrangements for clients
Liaising with clients to schedule and confirm appointments
Medical records requests
New client file set-up and onboarding administration
Folder and file organisation across cases
Transcribing and editing clinical and case reports

E-Commerce Support

Keeping your store running, orders moving, and customers happy.

Customer enquiries and communication
Order management and tracking
Supplier and manufacturer liaison
Returns and resolution handling
Product listing support and updates
Invoice processing and record keeping
Relationship management

Personal Admin Support

So you can focus on what matters most.

Inbox and email management
Calendar and diary management
Appointment scheduling and coordination
School communications management
Document preparation and filing
Task and action tracking
General day-to-day administration

Book a Discovery Call

Working Together

Flexible support, on your terms.

Most of my clients work with me on a retainer basis, allowing me to become a trusted extension of their business and provide consistent, proactive support. Ad hoc work is also available for one-off projects and short-notice tasks.

Get in touch to discuss what would work best for you.

Get in Touch

What My Clients Say

Charlotte has consistently demonstrated reliability, professionalism and thoroughness in her approach to her work, in which timeliness and attention to detail is essential. She has a friendly and professional manner, and both her written and verbal communication is excellent.

I have found Charlotte approachable, very quick to learn, willing to problem-solve and responsive to work requests.

I have no hesitation in recommending Charlotte’s services and I would be happy to be contacted directly to provide supplementary information.

Wilma Pretorius Rehab@Work Ltd

Hydrangeas next to a keyboard and notebook

Contact

Let’s chat.

If you’re looking for ongoing support and a proactive extra pair of hands, I’d love to hear more about your business and how I can help.

charlotte@greyva.co.uk